1. INTRODUCTION
At The Deluxe Collection, we respect the importance of protecting your personal information and are committed to safeguarding your privacy. This Privacy Policy explains how we collect, process, store, and protect personal information provided by our clients, guests, partners, suppliers, service providers, and other individuals who interact with us.
This policy applies to personal information collected through our direct interactions with you, including communication via email, telephone, in person, or through our website and digital platforms. It outlines how we handle your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable privacy legislation.
By engaging with The Deluxe Collection, making use of our services, communicating with us, or accessing our website, you acknowledge and agree to the practices described in this Privacy Policy.
We are committed to ensuring that your personal information is collected, processed, and retained in a lawful, reasonable, and responsible manner. We take appropriate technical and organisational measures to prevent unauthorised access, misuse, loss, or disclosure of your personal information. While we make every reasonable effort to protect your information, we cannot guarantee absolute security.
Should you have any questions regarding this Privacy Policy or the handling of your personal information, please contact our Information Officer:
Email: info@thedeluxecollection.co.za
Telephone: +27 84 368 9117
2. INFORMATION WE COLLECT AND RECORD
When you engage with The Deluxe Collection as a guest, client, travel partner, supplier, service provider, or business partner, we may collect personal information required to provide our luxury travel, villa accommodation, concierge, and related services.
The information we collect may include, but is not limited to:
- Full name and contact details;
- Passport or identification information where required for travel arrangements;
- Billing and payment information;
- Travel preferences and requirements;
- Accommodation preferences;
- Special requests relating to your stay or experience;
- Information required to facilitate bookings, concierge arrangements, and third-party services.
We only collect personal information that is necessary for legitimate business purposes and to provide you with a seamless, personalised service. All personal information is handled in accordance with POPIA and appropriate confidentiality standards.
3. HOW YOUR PERSONAL INFORMATION IS USED AND SHARED
3.1
The Deluxe Collection treats all personal information as confidential and will only collect, process, use, share, store, or delete such information where it is necessary to:
- Provide our luxury accommodation and concierge services;
- Facilitate bookings and travel arrangements;
- Communicate with you regarding enquiries, reservations, and services;
- Process payments and administrative requirements;
- Meet legal, regulatory, and contractual obligations.
3.2
In order to deliver our bespoke travel experiences, we may need to share limited personal information with trusted third-party service providers, including villa owners, property managers, transport providers, chefs, experience providers, and other suppliers involved in fulfilling your requested services.
We only share information that is necessary for the specific service being provided and require our partners and suppliers to respect the confidentiality and protection of your personal information.
4. OTHER INTERACTIONS WITH YOUR PERSONAL INFORMATION
4.1
We are required to ensure that the personal information we hold remains accurate and updated. From time to time, we may request that you confirm or update your information to ensure we continue providing our services efficiently.
4.2
The Deluxe Collection will:
4.2.1
Not sell, distribute, or disclose your personal information to third parties for purposes unrelated to providing our services, unless required by law or with your consent.
4.2.2
Retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable legislation.
5. YOUR RIGHTS
You have the right to request information regarding the personal information we hold about you and how it has been used.
You may:
- Request confirmation of the personal information we hold;
- Request access to your personal information;
- Request corrections or updates to inaccurate information;
- Request deletion of personal information where legally permissible;
- Request information regarding how your personal information has been processed.
Please note that we may be required to retain certain information where required by law, contractual obligations, or where deletion would affect our ability to provide our services.
To exercise your rights or request assistance, please contact our Information Officer using the details provided above.
6. SECURITY OF PERSONAL INFORMATION
The Deluxe Collection takes the protection of your personal information seriously and maintains reasonable technical and organisational safeguards designed to protect your information against:
- Unauthorised access;
- Loss or misuse;
- Accidental disclosure;
- Alteration or destruction.
While we cannot guarantee absolute security of information transmitted electronically or stored digitally, we continuously review and improve our security practices in line with legal and technological developments.
Should a security breach occur, we will investigate the circumstances, take appropriate corrective measures, and notify affected individuals where required by law.
7. TYPES OF PERSONAL INFORMATION WE COLLECT
The personal information collected by The Deluxe Collection may include information necessary to support our legitimate business activities and deliver our services, including:
- Client and guest details;
- Booking and reservation information;
- Travel requirements;
- Communication records;
- Payment and transaction details;
- Service preferences;
- Information required by suppliers or regulatory authorities.
8. STORAGE OF PERSONAL INFORMATION
8.1
Personal information collected by The Deluxe Collection may be stored electronically or physically and will be maintained securely.
8.2
Personal information will only be retained for as long as necessary for the purposes for which it was collected, or as required by applicable laws and regulations.
9. CHANGES TO THIS PRIVACY POLICY
The Deluxe Collection reserves the right to update this Privacy Policy from time to time to reflect changes in our services, business practices, legal requirements, or technological developments.
Any updates will be published on our website to ensure transparency and allow you to remain informed of how we protect your personal information.
We will not use your personal information in a manner significantly different from what is described in this Privacy Policy without informing you and obtaining consent where required.
EMAIL POLICY AND DISCLAIMER
This disclaimer applies to all email communications sent from The Deluxe Collection email addresses.
1.
The Deluxe Collection, including its owners, management, employees, and representatives, shall not be liable for any loss, damage, or claim arising from this email communication or any attachments unless specifically provided for in a written agreement between The Deluxe Collection and the recipient.
2.
This email and any attachments may contain confidential, private, or legally protected information. If you are not the intended recipient, you may not copy, distribute, or disclose this communication. Please delete the email and notify us immediately at:
info@thedeluxecollection.co.za
3.
Email communications from The Deluxe Collection are considered sent once recorded by our email service provider and received once delivery has been confirmed or acknowledged.
4.
While The Deluxe Collection takes reasonable precautions to ensure that emails are free from harmful code, viruses, or other malicious content, we cannot guarantee that electronic communications are completely secure. We accept no responsibility for any loss arising from harmful electronic content.
Should you identify any suspicious or harmful content originating from our email communications, please notify us immediately.
5.
The Deluxe Collection reserves the right to monitor email communications where necessary to maintain service quality, ensure security, and investigate potential misuse of our communication systems.
6.
For any enquiries relating to this Privacy Policy or Email Disclaimer, please contact our Information Officer:
Email: info@thedeluxecollection.co.za
Telephone: +27 84 368 9117
WEBSITE TERMS & CONDITIONS
1. INTRODUCTION
Welcome to The Deluxe Collection website.
By accessing, browsing, and using this website, you agree to comply with and be bound by these Terms & Conditions of Use, together with our Privacy Policy, which govern your relationship with The Deluxe Collection when accessing and interacting with our digital platforms.
Throughout these Terms & Conditions, references to “The Deluxe Collection”, “we”, “us”, or “our” refer to The Deluxe Collection. References to “you” or “your” refer to any user or visitor accessing this website.
The Deluxe Collection reserves the right to update, amend, or modify these Terms & Conditions from time to time to reflect changes in our services, business practices, legal requirements, or technology. Any updates will be published on this page, and we encourage you to review these Terms & Conditions periodically.
These Terms & Conditions are effective from the date of publication on our website.
2. USE OF THIS WEBSITE
Your use of this website is subject to the following terms:
2.1
The content and information provided on this website are intended for general information purposes only and may be updated, changed, or removed without prior notice.
2.2
While The Deluxe Collection takes reasonable care to ensure that information displayed on this website is accurate and current, we do not warrant or guarantee the completeness, accuracy, reliability, suitability, or availability of any information, services, descriptions, imagery, or materials displayed.
You acknowledge that website content may contain errors, inaccuracies, or outdated information, and The Deluxe Collection excludes liability to the fullest extent permitted by applicable law.
2.3
Your use of information, materials, services, or content provided through this website is entirely at your own discretion and risk.
It remains your responsibility to ensure that any services, experiences, or information offered through this website meet your individual requirements before proceeding with a booking, enquiry, or transaction.
2.4
All content displayed on this website, including but not limited to imagery, photography, design elements, logos, branding, written content, graphics, layouts, and digital materials, is owned by or licensed to The Deluxe Collection.
Unauthorised reproduction, distribution, modification, or commercial use of any website content is strictly prohibited unless written permission has been granted.
2.5
All trademarks, brand names, logos, and intellectual property displayed on this website that are not owned by The Deluxe Collection remain the property of their respective owners and are acknowledged accordingly.
2.6
Any unauthorised use of this website, including misuse of content, unauthorised access, or infringement of intellectual property rights, may result in legal action, claims for damages, or criminal proceedings where applicable.
2.7
From time to time, this website may include links to external websites, suppliers, partners, or third-party resources for your convenience.
These links do not constitute an endorsement, recommendation, or guarantee by The Deluxe Collection. We are not responsible for the content, availability, security, or privacy practices of external websites.
2.8
You may not create links to this website from another website, platform, or document without prior written consent from The Deluxe Collection.
2.9
Your use of this website and any disputes arising from access to or use of this website shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.
3. WEBSITE DISCLAIMER
3.1
The information contained on this website is provided for general informational purposes relating to The Deluxe Collection’s luxury villa accommodation, concierge services, travel experiences, and related offerings.
While we endeavour to ensure that all information remains accurate, updated, and reliable, The Deluxe Collection makes no representations or warranties, express or implied, regarding the completeness, accuracy, suitability, availability, or reliability of any information, imagery, services, or materials contained on this website.
Any reliance placed upon information found on this website is entirely at your own risk.
3.2
To the fullest extent permitted by law, The Deluxe Collection shall not be liable for any direct, indirect, incidental, consequential, or other loss or damage arising from:
- The use of this website;
- Reliance on information provided on this website;
- Loss of data;
- Loss of revenue, business opportunities, or profits;
- Any interruption or inability to access this website.
3.3
This website may contain links to external websites that are not operated or controlled by The Deluxe Collection.
We are not responsible for the nature, content, security, availability, or accuracy of information provided on external websites. The inclusion of any external links does not imply endorsement or approval of the views, services, or information contained on those platforms.
3.4
The Deluxe Collection makes every reasonable effort to ensure that this website remains accessible and operational. However, we cannot guarantee uninterrupted availability and accept no responsibility for temporary website downtime caused by technical issues, maintenance, third-party services, or circumstances beyond our reasonable control.
4. PRIVACY
4.1
The Deluxe Collection is committed to protecting your privacy and safeguarding your personal information.
This section should be read together with our Privacy Policy, which explains how we collect, process, store, and protect personal information provided when interacting with our website and services.
4.2
Where we request personal information from you through this website, such information will only be collected, processed, and used for legitimate business purposes, including responding to enquiries, facilitating bookings, providing concierge services, and improving your overall experience with The Deluxe Collection.
Your information will be handled responsibly and in accordance with applicable privacy legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).
5. SECURITY
The Deluxe Collection is committed to maintaining the security and confidentiality of information collected through our website.
We implement reasonable physical, electronic, and organisational safeguards designed to protect personal information against unauthorised access, disclosure, misuse, alteration, or loss.
While we take all reasonable precautions, no online platform can guarantee complete security, and users acknowledge that information transmitted electronically carries inherent risks.
6. USE OF COOKIES
At present, The Deluxe Collection website may not utilise cookies. However, we reserve the right to implement cookies or similar technologies in the future to improve website functionality, enhance user experience, analyse website traffic, and better understand visitor preferences.
A cookie is a small data file stored on your device when you visit a website. Cookies allow websites to recognise returning visitors and provide a more personalised browsing experience.
You may choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect certain website features and functionality.
7. CONTACT US
For any questions relating to this website, these Terms & Conditions, or the collection and use of personal information, please contact our Information Officer:
Email: info@thedeluxecollection.co.za
Telephone: +27 84 368 9117
For any security-related concerns regarding our website or digital platforms, please contact: